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Please read FAQ before send the questions for the issue.
Press Ticket System (PTS) is help desk software. You can use PTS to provide support to your customers. It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests.
PTS builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations.
PTS enables conversations via web, email. No matter how your customer contacts you, PTS centralizes all communication so nothing gets ignored.
Integrated with Woocommerce.
Web-based – accessible from anywhere with just a browser, works on smartphones and touch devices.
File attachments – post documents, screenshots, PDFs … all file allow to upload by WordPress Editor.
Security – different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else’s data, etc)
Permission: Limit to access Ticket Function.
Prevent Spamming by Recaptcha.
Alerts and Notices (Alerts and Notices sent to staff on ticket “events”) with 2 events
Alert sent out on new tickets
Alert sent out when a new message, from the user, is appended to an existing ticket
Login Form included: The customer can quick access to Ticket Board by login via this form.
Email templates: available with 3 template
New Ticket Alert – Alert sent to staff, if enabled, on new ticket.
New Message Alert – Alert sent to staff, if enabled, when user replies to an existing ticket.
Response/Reply Template – Template used on ticket response/reply.
Debug tool: used for testing before get it work, if there have any error or warning, it will show on and you can fix it as the suggestions.
10/28/2013 – V2.2.1
[Fix] Loading Ajax Url
[Fix] Remove bootstrap CSS.
[Fix] Showing Form/Ticket list, fix shortcode.
[New] Integrated with Woocommerce.
10/07/2013 – V2.0
[New] Loading Language.
[Fix] Removing Quicktag editor.
[Fix] Searching user.
[Fix] HTML email sending.
04/29/2013 – V1.0